How retailers, manufacturers and wholesalers are responding to unprecedented challenges while taking advantage of new opportunities to increase online sales.

Many U.S. manufacturers, distributors, retailers and web merchants of all size have experienced and managed a crisis or two in their time. But the coronavirus is changing—perhaps fundamentally—the way the ecommerce market is doing business.

There are hard-won lessons learned from the current pandemic that ecommerce companies of all sizes are using to seek out new online business opportunities and build post-coronavirus technology, business, marketing and operations strategies and programs that will work more effectively and efficiently for the long haul.

This report presents data, insight and usable takeaway best practice advice that all B2C and B2B companies can use now and going forward to count themselves in the winner’s circle.